About Us
realise the market as the tap
realise the customer as the center
realise the technology as the forerunner
realise the service as the goal
Products Fast Channel
Our ServicesLocation: Home > About Us > Our Services
Service guarantee
- We promise to offer extended support and service for our user.
On-the-spot service
- We like to accept the short-term and long-term arrangement for using our products.
- One year scene support
- Cooperate with our user to check system and its function test result
Time insurance
- Ensure the time from accepting all the test results
- All the failure of hardware and software would be settled or be reported to the decision making class during 24 yours.
- User has the right to resurrect the old test system until the new system has been repaired.
- The cumulative time of stop caused of failure should not exceed 40 hours per year.
- The guarantee period of all assembly units is at least one year.
Service for user
- Scene/ manufacturer's maintenance service, if it couldn’t be repaired well on schedule, it would be returned to the manufacture, and offer the spare part. Our maintain engineers have rich experience and profession skill.
- Has an advisory group that was composed by Experts who has Perennial experiments in testing, investigating, data collecting and test-control technology
- Offer the user integrate, convenient document materials (electronic document), as the product handbook, manipulation handbook, maintenance handbook, reference materials and so on
- Has the certificate of quality of force adeffect on components rank/equipments rank
- We promise that our maintain engineers can rapidly react to your test requirements
- Keep our user’s secret and all the matters safety
Spare part offering
- Guarantee the capability and quality of our spare parts weren’t lower than the ones for changing
- Guarantee the ones for changing have the most competitive edge
- Guarantee directly contact with the manufacturer
- Guarantee the ones for changing are managed and run after
- Offer at least 10 year’s support
- Offer the up to date software support and upgrade
Spending guarantee
- It’s for free to change, remain and upgrade during the guarantee period
- It’s logical to pay for the changing, remaining and upgrading beyond the guarantee period
- The user has no responsibility to pay for our maintain/ support personnel
Management guarantee
- Offer full time support administrator for the user’s benefit and our statement
- On matter during or beyond the guarantee period, offer the consecutive service
Training
- During training, we promise that the test personnel can use all the equipment and its branch-system effectively
Formal class training
- Training teacher: design engineer, test researchers
- Training language: Chinese (mandarin), English
- Training facilities: simulation system, materials, CD-ROM
- Training expenditure: free (accommodation and car fare are not included)
- Qualities requiring of the training personnel: familiar with computer operation, familiar with test control, has definite English level
E-Training
- Offer Telephone Training, Internet Training
- Tel：028-85177117/ 85177115/85177288
- http//www.jovian-tc.com
On-site training
- After installing the equipment, we can offer the On-site training, for the main aim to help the user learn to operate, to maintain the test system.
Appointed training
- If you want to gain other relative training, we would thing over to offer
